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NLC

Next Level Church Privacy Policy

Last Updated: October 23, 2026

This Privacy Policy describes the personal information that Next Level Church ("Next Level Church," "NLC," "we," "us," or "our") collects about you, how we use and disclose it, your rights and choices, and how we protect it. It applies to personal information collected, used, or shared by or on behalf of Next Level Church, including through our website at https://www.nextlevelchurch.org/ and its mobile versions (the "Site"), by email, by text message, by phone, or offline, and anywhere else we display this Privacy Policy (together, the "Platforms"). By using or interacting with the Platforms, you agree to the Privacy Policy in effect at the time of your use or visit.

Information We Collect

Personal information is information that directly or indirectly identifies you or can reasonably be used to identify you.

Information You Provide

  • Contact information. Your name, phone number, email address, physical address, and your communication and messaging preferences, along with the messages you exchange with us.
  • Form and event information. Information you submit through forms on our Site, such as event registrations, Plan Your Visit requests, and other signups.
  • Audiovisual information. We may photograph, film, or record people on Next Level Church property during events or services.
  • Volunteer information. Volunteers provide their information directly to our third-party background check provider, Checkr. We do not collect sensitive information such as Social Security numbers ourselves.
  • Account and donor information. We collect account information when you create an account with us, and donation and payment details when you give through Kindrid.

Information Collected Automatically

When you visit or use the Platforms, we may automatically collect certain information using cookies, pixels, and similar tools, including:

  • Device type, browser type, and IP address
  • Pages visited and time spent on the Site
  • General location and activity trends

You can set your browser to reject cookies, but some features of the Site may not work as intended.

Google Analytics and Google Ads

We use Google Analytics (GA4) and Google Ads tags from Google LLC to understand how visitors use our Site and to measure and improve our advertising, including counting when someone submits our Plan Your Visit form. These tools may collect device, browser, pages viewed, approximate location, and ad-click information using cookies or similar technology. We do not send your name, email address, or phone number to Google.

These tags are not loaded for visitors in the European Economic Area, the United Kingdom, or Switzerland, or when we cannot determine a visitor's region. You can opt out of Google Analytics with Google's browser add-on at https://tools.google.com/dlpage/gaoptout and manage ad personalization at https://adssettings.google.com.

Meta Pixel

We use the Meta Pixel from Meta Platforms, Inc. on our Trunk or Treat event page to understand how people find and use that page and to measure the reach of our event promotions on Facebook and Instagram. The pixel may collect device and browser information, pages viewed, and ad-click information using cookies or similar technology. We do not send your name, email address, or phone number to Meta through the pixel.

The pixel is not loaded for visitors in the European Economic Area, the United Kingdom, or Switzerland, or when we cannot determine a visitor's region. You can control the ads you see in your Facebook and Instagram ad settings and learn more about Meta's data practices at https://www.facebook.com/privacy/policy.

Do Not Track

The Site does not currently respond to browser "Do Not Track" signals.

How We Use Information

We use personal information to:

  • Provide our ministries, events, and services, and support the people who use them
  • Send emails and text messages based on your preferences and consent
  • Respond to your questions and requests
  • Personalize and improve your experience on our Platforms
  • Improve our services and outreach
  • Prevent fraud and protect our systems
  • Understand how our Platforms are used
  • Comply with legal obligations and protect the safety and rights of others

Text Messaging (SMS)

If you opt in to receive text messages from Next Level Church, for example by checking the text message consent box on one of our website forms, you may receive event confirmations and reminders, ministry updates, follow-up messages, and replies to messages you send us.

  • We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes.
  • Consent to receive text messages is optional and is not required to register for an event, attend, or use our services.
  • Message frequency varies.
  • Message and data rates may apply.
  • Reply HELP for help, or contact us at hello@nextlevelchurch.org or (704) 841-6133.
  • Reply STOP at any time to stop receiving text messages. You will receive one final message confirming that you have been unsubscribed.
  • Carriers are not liable for delayed or undelivered messages.
  • No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties. The only exception is the service providers that help us deliver our text messages, which may use this information only to provide that service to us.

When We Share Information

We do not sell your personal information. We may share it with:

  • Service providers that help us with communications, donations, web hosting, analytics, and volunteer screening, and that may use it only to perform services for us. This does not include sharing mobile phone numbers or text messaging consent for anyone's marketing or promotional purposes, as described in the Text Messaging section above.
  • Legal or regulatory authorities when required by law, or when needed to protect legal rights or the safety of others.
  • A successor organization in the event of a merger or similar legal transition.

Your Rights and Choices

You are not required to provide personal information, but some services may be limited without it. You can:

  • Update or correct your information by contacting us using the details below
  • Unsubscribe from emails by clicking "unsubscribe" in any email we send
  • Stop text messages by replying STOP to any text message from us
  • Adjust your preferences in any app or platform settings we provide

Protecting Your Information

We use physical, technical, and administrative safeguards to help protect your information. However, no system is completely secure, and we cannot guarantee the security of information transmitted online.

Links to Third-Party Sites

Our Site may link to third-party websites we think you'll find helpful. Those sites are not governed by this Privacy Policy, and we are not responsible for their content or data practices.

International Users

Next Level Church is located in the United States. If you access our Platforms from outside the U.S., your information will be transferred to and processed in the United States. By using our Platforms, you consent to this transfer.

California Residents

We do not share personal information with third parties for their direct marketing purposes and have not done so in the past 12 months.

Children's Privacy

Our Platforms are intended for people 18 and older. Although we offer children's ministry programs, digital engagement involving minors (such as check-in) is handled through secure third-party tools like Planning Center. If we learn that personal information from a child under 18 was collected without appropriate consent, we will delete it. Please contact us if you believe this has happened.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The current version will always be available on our Site, and the "Last Updated" date will show when it last changed. Continuing to use the Platforms after an update means you accept the revised policy.

Contact Us

If you have questions about this Privacy Policy, please contact us: